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Our Newsletter

Shipping and Returns

 

Delivery

FREE Delivery on ALL Footwear Orders

Please note we use a Courier service that will require signature on delivery.
All deliveries are FREE of charge and are next working day, when placed before 2pm.

Please note: Unless otherwise stated we only deliver to the United Kingdom, Isle of Man, Channel Islands and the Republic of Ireland.
For our full delivery guarantee, please see our Terms and Conditions.


You will receive an email once your order is despatched, which will include details of how to track your order.

Returns Policy

In the unlikely event that you have any problem with your order, please send it back to us within 14 days for a full refund.

Should there be a quality issue with your boots we will provide a full no-quibble refund guarantee within 6 months.

Send your return to the address below via Royal Mail or parcel delivery. We recommend that you obtain proof of postage.

Returns Address:
Returns Department
Terra Footwear
Unit 4 High Holborn Road
Codnor Gate Industrial Estate
Ripley
DE5 3NW

Please clearly label all returns and explain why you are returning goods and what you would like us to do; exchange or refund?

Exchanging an item

If you need to make an exchange you can relax in the knowledge that we will not charge you again for delivery. All we ask is that you cover the cost of returning goods to us.

Report a Quality Issue

In the unlikely event that you receive a faulty item we will replace or refund it. If we have made a mistake with your order we want to put it right. Either way you will not be out of pocket so please get in touch so we can help.

Tel: 01773 514746

or

Email: sales@terrafootwear.co.uk